To Whom It May Concern:
We want to applaud the outstanding work you and your team members – David Carranza, Jasmin Notay and Carlos Murillo – have done for us.
No lawyer wanted to take up our MVA case for over 22 months. They told us that we were not entitled for any benefits. We gave up all hopes and accepted out injury as a no-win situation. However, on the recommendation of our physiotherapist we hesitatingly came to your office 6 weeks before the time-frame to take legal action expired.
In the office Carlos welcomed us in a very friendly and pleasant manner. We explained what happened during and after the MVA. After probing for clarifications, he put us at ease with his informative and genuine eagerness to help us with realistic expectations. Carlos gave us useful and pertinent information about our rights and benefits. He told us that we had a legitimate claim and meticulously and patiently showed us what to do before the time frame expired. We believed him and handed over our case to him.
By accepting our case, you have not only relieved us of the tremendous emotional stress and physical pain we were suffering but opened doors for us to get proper medical care, to recover our financial losses, and to enjoy some social life again.
INJURY CLAIMS SERVICES then assigned Jasmin to monitor our case. She was always pleasant and she communicated with exceptionally effective skills. She impressed us with her knowledge of MVA benefits and always gave us prompt reminders of things we had to do. Jasmin always inquired about our health and on many occasions she promptly resolved issues pertaining to our medical care and the insurance probing. She was instrumental in getting us attendant care benefits which we never knew existed. David has impressed us as a person committed to help his client getting the just reward for his pain and suffering. We were extremely fortunate to have him deal with the insurance company. He demonstrated excellent communication skills, patience, determination to stay focused on the goal, and adherence to sound strategical approach.
At every stage, David showed clear and factual analysis with well thought-out solutions. He was well prepared with the details of our case, organized his presentations with legal precision and showed remarkable poise. His outstanding work elevated our confidence in INJURY CLAIMS SERVICES. At all times, David expertly represented us. He was doing all the work and our stress level was diminishing. We felt extremely good when David raised the level of our monetary demands and settled much more than what we expected.
Thank you, INJURY CLAIMS SERVICES for the great work you have done for us. May God bless each and every one of you and your family with good health, strength, wisdom and the knowledge to serve humanity. You can be assured that we will highly recommend your company to our friends, relatives and others.
Before calling ICS Legal Services, I felt as though I had no one to turn to. The individuals whom I believed I could trust were not listening to what I had to say, and I felt they were not looking out for my best interests. My financial situation was worsening before my eyes, and my injuries were causing me an immense amount of pain as I was unable to receive treatment. Until the day I decided to call ICS Legal Services–that was the day that changed my life! I knew I had made the right decision from the moment I spoke to Sandy. I felt comfortable with her, and I was able to communicate my difficulties with ease. She treated me like a human being, and I finally felt my concerns were truly being heard. Each time I called the office, my calls were taken and my questions were always answered. I was able to receive treatment in a timely manner, and I eventually received a fair settlement due to the hard work of my ICS legal representative. The staff was extremely patient with me, and the entire process was handled with the utmost professionalism. Needless to say, ICS Legal Services has my highest recommendation!
As a 27 year-old man, I was enjoying life and looking forward to the future. You hear about motor vehicle accidents, you see them as you’re driving, but you don’t think that one will happen to you. Unfortunately, on April 12, 2011 it did–I was involved in an accident that changed my life. I quickly learned how it felt to go from feeling as though you can take on anything to feeling as though each coming day will be a struggle. To add to my desperation, the auto insurance company capped my medical benefits at $3,500 because they placed me in what is called the Minor Injury Guideline (MIG). Never could I have imagined the detrimental effects that the accident and this limit would have on my life; I felt hopeless and did not know who to turn to.
Thankfully, when I retained ICS Legal Services Professional Corporation, I felt as though there was hope for me. From the very beginning, they took the time to sit down with me to explain my rights, what to expect, and answered all of my questions. My legal representative, Jasmin Notay, treated me with dignity and respect, returned my telephone calls, and was diligent in handling all aspects of my claim. My medical benefits were eventually raised to $50,000, rather than the $3,500 limit that the insurance company originally placed on them. When it came time to the mediation stage, I realized that I had made the right decision in retaining ICS Legal Services. I received a fair settlement that greatly assisted me with getting on with my life. I would definitely recommed ICS Legal Services to anyone who is involved in a motor vehicle accident because they will not disappoint–thank you ICS!
As a registered nurse, I am passionate about my job and I am a true advocate for my patients. However, I never thought in a million years that the tables would one day turn leaving me to seek someone who would have to advocate for me. This is exactly what the staff at ICS did and they truly came through for me during this challenging time in my life. They answered all my questions without hesitations and I was grateful to have had a representative who was able to put me at ease and who listened to my concerns. I would definitely recommend ICS to any person in search of a personal injury firm. Thank you ICS–you have given me a reason to smile again!