1. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to our website;
• Prospective, current, and former clients; and
• Individuals who communicate with us or whose personal information we collect in the course of providing legal services or operating our business.

This Privacy Policy does not create a solicitor-client relationship. Such a relationship is only formed through a written retainer agreement.

2. Compliance With Privacy Laws and Professional Obligations

ICS Legal Services complies with:

• The Personal Information Protection and Electronic Documents Act (PIPEDA); and
• The Law Society of Ontario Rules of Professional Conduct, including strict duties of confidentiality owed to clients.

3. Personal Information We Collect

“Personal Information” means information about an identifiable individual, other than business contact information. Depending on the circumstances, we may collect:

• Contact information (name, address, email address, telephone number);
• Case-related information, including facts, documents, and correspondence;
• Sensitive information relevant to personal injury matters, such as medical, employment, insurance, or financial information;
• Website usage data, including IP address, browser type, and pages visited; and
• Any other information you voluntarily provide to us.

4. How We Collect Personal Information

We collect personal information:

• Directly from you when you contact us, complete website forms, or retain our services;
• From third parties involved in your legal matter (such as healthcare providers, insurers, or experts), where authorized or permitted by law; and
• Automatically through our website via standard analytics or server logs.

5. How We Use Personal Information

We use personal information to:

• Provide legal advice and representation;
• Communicate with you regarding your inquiry or legal matter;
• Manage and administer our legal practice;
• Improve our website and client services; and
• Comply with legal, regulatory, and professional requirements.

6. Consent

By providing personal information to ICS Legal Services, you consent to its collection, use, and disclosure as described in this Privacy Policy, subject to applicable legal requirements. You may withdraw consent at any time, subject to legal and contractual restrictions. 

7. Disclosure of Personal Information

We may disclose personal information:

• To third-party service providers who assist us in delivering legal or administrative services, subject to confidentiality obligations;
• When required by law, court order, or regulatory authority; or
• With your express or implied consent.

We do not sell or trade personal information.

8. Safeguarding Personal Information

We use reasonable physical, organizational, and technological safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure, consistent with legal and professional standards applicable to legal firms.

9. Access, Correction, and Privacy Concerns

You may request access to or correction of your personal information, or raise questions or concerns about our privacy practices, by contacting us:

ICS Legal Services
49 Kennedy Road South, Unit 7
Brampton, Ontario, L6W 4P4
Telephone: (905) 595-0805
Email: icsinfo@icsinjury.com

If your concerns are not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada.

10. Changes to This Privacy Policy

ICS Legal Services may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this page periodically.